Shipping policy

Our top priority is to provide an exceptional customer experience by ensuring safe and reliable delivery, prioritizing care over speed. We promise outstanding customer service that makes you feel like you're in Japan.

At MOKU, we process all orders within 1-3 business days. For international orders, our standard shipping time is 12-15 days, with delivery times varying slightly based on your location and unforeseen circumstances like customs or weather delays. For orders within Japan, delivery typically takes 2-3 business days.

Once your order is shipped, you will receive a tracking number to monitor your delivery. For any shipping-related inquiries or issues, feel free to contact our support team.

We strive to ensure your order arrives on time and in perfect condition!